Privacy Notice

In order to serve our customers, York Fibre, a brand of Communicate, will need to collect some details from you. We will only gather relevant information to process your specific request. By using our services, you agree to the use of the data in accordance with this Privacy Policy.

Information Collection

We will only collect information from individuals who contact York Fibre (Communicate):

• As an existing customer with an enquiry or support request.
• As a potential customer with a sales enquiry.

This may include your name, business address, telephone numbers, and email addresses. If you enter into a contract with us, we may also collect further information such as financial details for billing purposes. Your information is held securely in accordance with the GDPR, with all reasonable precautions taken to prevent unauthorized access.

Communicate will only make your data available to external third parties if necessary to resolve a specific support request or fulfill a service.

If you are using York Fibre services for connectivity or internet, we will collect usage data to monitor service performance and support you in case of network issues.

We do not use cookies on our website, and no information is automatically collected.

Data Rights

By providing information to us, you are agreeing for Communicate, through its York Fibre brand, to use that data in accordance with this Privacy Policy.

You have the right to access, rectify, erase, or restrict the processing of your data; or request that we transfer the data to another third party. Should you have a request, please contact us at info@yorkfibre.com. Malicious subject access requests will be refused.

Please promptly update us with any changes in your details, such as name, address, or telephone number, by emailing info@yorkfibre.com.